HTS Furniture – Refund and Return Policy At HTS Furniture, we are committed to providing quality products and ensuring your satisfaction with every purchase. If for any reason you are not satisfied with your order, we’re here to help with our straightforward return and refund policy.

1. Returns

We offer a 7 day return policy from the date of delivery. If 7 days have passed since you received your item, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• Proof of purchase (such as the receipt or order number) is required.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom-made furniture or special orders
• Clearance or final sale items
• Gift cards
• Assembled or used furniture

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [support@htsfurniture.com] within 2 days of delivery. We will arrange for the return and replacement of the product.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 7 business days.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [support@htsfurniture.com]. We will work with you to resolve the issue, whether through a replacement, repair, or refund.

6. Cancellations

Orders can be canceled within 48 hours of placing the order for a full refund. Once the order is processed or shipped, cancellation is no longer possible, and the return process must be followed.

7. Contact Information

For questions about refunds, returns, or cancellations, you can contact us at: Email: support@htsfurniture.com Address: Unit 1A, 3615 Weston Road North York