HTS Furniture – Refund and Return Policy
At HTS Furniture, we are committed to providing quality products and ensuring your satisfaction with every purchase. If for any reason you are not satisfied with your order, we’re here to help with our straightforward return and refund policy.
1. Returns
We offer a 7 day return policy from the date of delivery. If 7 days have passed since you received your item, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return:

The item must be unused and in the same condition that you received it.
It must be in the original packaging.
Proof of purchase (such as the receipt or order number) is required.

2. Non-Returnable Items
Certain types of items cannot be returned, including:

Custom-made furniture or special orders
Clearance or final sale items
Gift cards
Assembled or used furniture

3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [support@practice.tiwilightcosmectics.com] within 2 days of delivery. We will arrange for the return and replacement of the product.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 7 business days.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [support@practice.tiwilightcosmectics.com]. We will work with you to resolve the issue, whether through a replacement, repair, or refund.
6. Cancellations
Orders can be canceled within 48 hours of placing the order for a full refund. Once the order is processed or shipped, cancellation is no longer possible, and the return process must be followed.
7. Contact Information
For questions about refunds, returns, or cancellations, you can contact us at:
Email: support@practice.tiwilightcosmectics.com
Address: Unit 1A, 3615 Weston Road North York